At Ascent Education, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data in compliance with the Australian Privacy Act 1988 (Cth). By using our services, you consent to the practices described in this policy.
1. Information We Collect
We collect personal information to provide high-quality tutoring services and improve our customer experience. This includes:
- Personal Details: Name, contact details (phone number, email address), and address.
- Student Information: Name, age, school year, subjects, and academic progress.
- Payment Information: Billing details, transaction records, and payment methods (processed via Stripe or other secure payment processors).
- Booking Information: Details about tutoring sessions, including date, time, duration, and tutor assigned.
- Communications: Emails, SMS, or other messages between us and customers regarding lessons, invoices, and marketing.
- Website and App Usage Data: Interactions with our website (Ascenteducation.au), including cookies, IP addresses, and browsing behavior.
2. How We Use Your Information
We use the information collected to:
- Provide, manage, and improve our tutoring services.
- Process payments and issue invoices.
- Schedule and manage lesson bookings.
- Communicate with clients regarding their sessions, feedback, and inquiries.
- Send appointment reminders and lesson confirmations via SMS or email.
- Improve our website, marketing efforts, and customer experience.
- Comply with legal and regulatory requirements.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share it with:
- Tutors: To facilitate lessons and provide effective tutoring services.
- Payment Processors (Stripe): To securely process payments and issue invoices.
- Marketing and Communication Platforms: For appointment reminders and promotional updates (with opt-out options).
- Legal and Regulatory Authorities: If required by law or to protect our business, clients, or tutors.
4. Data Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, and disclosure. Our systems use encryption and secure storage for sensitive data, and we implement access controls to safeguard information.
5. Your Rights and Choices
You have the right to:
- Access, update, or correct your personal information.
- Request the deletion of your data (subject to legal and contractual obligations).
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at admin@ascenteducation.com.au.
6. Cookies and Tracking Technologies
Our website may use cookies to enhance user experience and collect usage data. You can manage cookie preferences in your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
9. Contact Us
For any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Ascent Education
27B Linden Ave, Punchbowl, NSW 2196
admin@ascenteducation.com.au
0483 933 799
By using our services, you acknowledge that you have read and understood this Privacy Policy.
